§1 General provisions

  1. Online store Jedlina sausages, available at [www.wedlinyzjedliny.pl], is run by a company WĘDLINY Z JEDLINY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, headquartered at 13 Wolska Street, 43-220 Jedlina, Poland, NIP: 6463022917, REGON: 542433825, KRS: 0001188161. Share capital: PLN 5 thousand. Name of the body keeping the register in which the company is registered: DISTRICT COURT KATOWICE-EAST IN KATOWICE, VIII ECONOMIC DEPARTMENT OF THE NATIONAL COURT REGISTER.

  2. The Regulations set out the rules for the use of the online store, placing orders, performance of sales contracts and complaints, including the rights and obligations of customers.

  3. The online payment service provider is Autopay S.A and imoje.

  4. You can contact the company at the following email address: kontakt@wedlinyzjedliny.pl or by phone at +48 780 058 972

 

§2 Definitions

  1. Online store - Internet service available at [www.wedlinyzjedliny.pl], through which the Customer can place an order for Products.

  2. Seller - company WĘDLINY Z JEDLINY SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, operating an online store and fulfilling orders.

  3. Customer - natural person, legal entity or organizational unit that places an order in the online store.

  4. Product - goods available in the online store, offered by the Seller for sale, including cold cuts and other food products.

  5. Sales contract - Agreement concluded between the Seller and the Customer at a distance, in which the Seller undertakes to deliver the Product and the Customer undertakes to pay the price.

  6. Electronic Service - services provided by the Seller through the website, such as maintaining a Customer Account, placing orders, etc.

 

§3 Registering and placing an order

  1. To place an order in the online store, the customer does not need to register. Registration is voluntary and allows for easier ordering in the future.

  2. The order is placed through a form available on the website. The customer is obliged to provide true contact and address data, as well as other information necessary to complete the order.

  3. Once the order is placed, the customer will receive a confirmation of its acceptance at the e-mail address provided.

  4. The seller reserves the right to verify the order, and to refuse to process it if the data provided by the customer is incomplete or false.

 

§4 Pricing and payment

  1. The prices of the Products listed on the website are gross prices, including VAT.

  2. The customer can pay for the order using one of the available payment methods:

    • bank transfer

    • online payments

    • payment card payments

    • payment on delivery (if available).

  3. The available forms of payment by credit card are:

    • Visa

    • Visa Electron

    • Mastercard

    • MasterCard Electronic

    • Maestro

  4. The online payment service provider is Autopay S.A.

  5. If there is a need for a refund for a payment card transaction, the Seller shall make the refund to the bank account assigned to the Ordering Party's payment card.

  6. The Seller reserves the right to change the prices of the Products, but the price change does not affect orders already placed and confirmed by the Seller.

 

§5 Order execution

  1. Order processing takes place after payment is credited or, in the case of cash on delivery, after the Seller accepts the order for processing.

  2. The lead time is a maximum of 7 business days from the time the order is accepted.

  3. The Seller may refuse to carry out an order in case of unavailability of the Product or other reasons preventing its realization; in such a situation the Customer will be immediately informed.

 

§6 Delivery

  1. The ordered goods are delivered to the address specified by the customer.

  2. Delivery methods available in the store:

    • on the territory of Poland:

      • delivery to InPost parcel machine (free of charge)

      • delivery by InPost courier (free of charge)

    • On the territory of other countries available in the store:

      • dostawa kurierska za pośrednictwem UPS (koszt uzależniony od kraju dostawy i wyliczany indywidualnie w trakcie składania zamówienia).

  3. The cost of delivery outside Poland is calculated automatically (from 10 euros to 150 euros) at the stage of order placement and depends on the country of delivery.

  4. The seller reserves the right to limit deliveries to countries that are available in the order form in the online store.

  5. The seller reserves the right to choose the form of delivery for non-standard shipments or shipments requiring special transport conditions.

  6. The Customer is obliged to check the shipment at the time of receipt. If the shipment is found to be damaged, the Customer should immediately report this fact to the carrier and the Seller.

 

§7 Right of withdrawal

  1. Due to the nature of the products (food, including cured meats), the customer is not entitled to withdraw from a contract concluded remotely, in accordance with Article 38(5) of the Law on Consumer Rights.

  2. The exception is when the Product is defective, in which case the Customer may file a complaint in accordance with the complaint procedure specified in these Regulations.

  3. Entrepreneurs purchasing for business purposes, but not for the buyer's professional nature, do not have the right to withdraw from the contract within 14 days, except if the Product is defective and they can file a complaint in accordance with § X of these Regulations.

  4. If the shipment is not picked up by the Customer or cannot be delivered for reasons attributable to the Customer (e.g. wrong address, absence, no contact with the courier), the Product is destroyed due to its nature (perishable food) and is not subject to reuse or refund. The Seller shall then consider the contract executed in full and shall not be responsible for the Customer's failure to collect the shipment.

 

§8 Complaints

  1. The customer has the right to file complaints about the purchased Products if they are not in accordance with the contract or defective.

  2. Reklamacje można zgłaszać na adres e-mail: kontakt@wedlinyzjedliny.pl or by mail to the address of the Seller's headquarters (Wolska 13 Street, 43-220 Jedlina,).

  3. The complaint should include:

    1. Customer's name or company name,
    2. contact information (address, e-mail, telephone number),
    3. order number,
    4. date of purchase of the Product,
    5. A description of the abnormality or defect in the Product,
    6. Customer's request in connection with a complaint.
  4. Klient ma prawo do składania reklamacji dotyczących zakupionych Produktów, jeśli są one niezgodne z umową lub wadliwe

  5. The Seller will consider the complaint within 14 days from the date of its receipt and will inform the Customer of the result of the proceedings in the form in which the complaint was submitted.

  6. If the complaint is accepted, the Seller:

    1. will replace the Product with a new one,
    2.  will remove the defect,
    3. will return to the Customer the equivalent of the price of the Product, depending on the situation and the Customer's choice.
  7. The provisions of this paragraph shall apply both to consumers and to sole proprietors who purchase Products for non-business purposes.

 

§9. personal data protection

  1. The administrator of the Customers' personal data is the Seller.

  2. Personal data is processed for the purpose of processing the order, contacting the customer and in accordance with applicable laws.

  3. The customer has the right to inspect his data, correct it or request its deletion if the purpose of processing ceases.

 

§10 Final provisions

  1. Contracts concluded through an online store Jedlina sausages are concluded in accordance with Polish law.

  2. In the event of changes to these Terms and Conditions, the Seller will inform customers by publication on the store's website; changes do not affect orders placed before their implementation.

  3. Any disputes will be settled by a common court of competent jurisdiction over the Seller's registered office.

  4. The regulations are effective as of 28.03.2025.

§11 Information on the origin of products

  1. All products offered in the store come from a proven manufacturer that meets the sanitary and veterinary requirements of Poland and the European Union.
  2. The sausages on offer come from the manufacturer: Zakłady Mięsne Boroń Sp. z o.o., 13 Wolska St., 43-220 Jedlina.
  3. Weronika Boroń, owner of Wędliny z Jedliny Weronika Boroń, acts as a distributor and seller of finished products - she is not the manufacturer.
  4. Detailed information about the manufacturer and composition of each product can be found in the description of the product on the store's website.